Non-Returnable and Non-Refundable Items

The following items are made to order and are not returnable: Sabaki pull, Konboo pull, Tsutsu pull, Tou towel bar, Gake towel bar, and Tefuki towel bar.

Custom order items not listed in our catalog or on our web site are not returnable without advance written permission.

Items that have been installed are not returnable. If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.) Once the part is received, we will repair or replace thepart at our discretion.

Items that have markings, scratches, or in any way show signs of installation, alteration, or mishandling are not eligible for refunds.