General Guidelines

You may return an item for refund or replacement provided that the item(s) are returned to us within 30 days of the shipment date. All items returned must be unused.

To return an item, you must contact customer service at rma@werdesign.com for a Return Merchandise Authorization number. The RMA number must be clearly marked on the outside of the box to qualify for a refund or replacement. Packages received without a RMA number will be refused at our dock and sent back to the sender.

Returns must be sent in original packaging, including the box and packing materials. Items that have torn or marked boxes will not be accepted. Items scratched, dented, or otherwise damaged because of insecure packing will not be eligible for return. Avoid excessive markings to the box and use packaging tape, not duct tape, to reseal the box.

Clearly label the box with our address:
wer design inc. 
Returns Department 
(Write RMA number here) 
2370 Pegasus Way NE,
UNIT 106
Calgary, Alberta T2E 8M5

You may ship return items via United States Postal Service or Canada Post, etc. We recommend selecting a service that allows you to track your return, as we cannot be responsible for lost, damaged, or misdirected returns. All shipping costs, duties and brokerage fees are the responsibility of the customer.